Email from a Happy Customer: Calvin Borisuk from PureCal Produce

A few days ago, Steve Lemieux, president of SRC Refrigeration, received an email message from one of his customers. Calvin Borisuk purchased a warehouse cooler for the new store he's opening in Lexington, SC, called PureCal Produce. It's always nice to hear back from customers, and I attained permission to post the email he sent us. Calvin also attached pictures of his walk in cooler installation--which he completed himself! It's a very big project to take on, but as Calvin wrote, he saved quite a lot of money by doing so.

Calvin writes,

"As you may recall, I am just starting this company, and this purchase was one of our most significant equipment purchases, so I researched it for months to do my level best to make the 'right' decision. And I can say from start to finish, I am very confident my purchase from SRC was the RIGHT decision. From our initial conversations, through the many revisions of design and complexities of equipment selection, you proved yourself to be a very competent business leader who was not just concerned for your bottom line but also that of the client as well. I truly appreciated your patience and professionalism through the design, selection and decision making process.

Also, I would be remiss if I didn't express my appreciation for your staff. Tiffney VanConant and Betty Squier were most helpful and gracious. I spoke with both of them regarding payment, shipping coordination, and a few bumps that came up and both of them were friendly, patient and always willing to help. In addition, I spoke with Allan Jett during installation and start up and he acted in like kind.  It was a pleasure dealing with each of them and they should be proud of the work they do. I am not sure if you hold team meetings or not, but if you do, feel free to use this letter as an opportunity to recognize these folks and to encourage the rest of your team. I know full well that it is easy for folks to go day by day and not think the work they do matters and I want your team to know that what they all do does.

Lastly, I have attached a few photos of the cooler construction process (my apologies for the quality… I am not a techy by any means) and please feel free to use me as a reference for any other customers who may be a little hesitant about building their own cooler. It wasn't easy but it was simple and straight forward. With a little mechanical know how and A LOT of hard work we had the cooler from truck to operational in 5 days and saved about $10-12,000 in the process.

Thanks again and best of luck to you and your team."

Here are a couple pictures of the walk in cooler installation... (MORE PICTURES HERE)

Thank you again Calvin! We are very happy you're pleased with your purchase, and hope to do more business with you in the future!

For more information about industrial warehouse walk in coolers, read here.